Here is what we say. . . .
Once the items are shipped, they are considered as sold and non-refundable. We only accept wrong or defected items for return or refund. Please contact Customer Service for procedures.
We ship internationally via International Registered mail.
For Singapore order, you can choose to ship via Normal mail, Registered mail or Smartpac.
Sorry, we do not provide gift wrapping service.
See information in 1.Orders section above.